iCommunicate
Managing Frustration, Conflict, and Cultural Barriers: Practical Strategies for Supporting International Students & Scholars
iCommunicate Proudly Presents: Managing Frustration, Conflict, and Cultural Barriers: Practical Strategies for Supporting International Students & Scholars
Penn’s global community is expanding, bringing incredible diversity—and unique challenges—to offices across the university. Whether you work in student services, academic advising, financial aid, career counseling, housing, health & wellness, or public safety, you’ve likely encountered difficult situations involving international students, postdocs, and scholars.
This interactive session will go beyond policies and procedures, diving into real-world scenarios that test patience, push boundaries, and require creative problem-solving. How do you handle an enraged parent demanding access to their child’s records? What if a visa delay threatens a student’s research funding? How do you de-escalate a tense situation when cultural misunderstandings lead to frustration?
Through engaging case studies and guided discussions, you’ll gain practical strategies to manage conflict, defuse high-stress interactions, and provide meaningful support while maintaining compliance. Walk away with a newfound confidence in handling emotionally charged moments and ensuring international students and scholars feel heard, respected, and empowered.
🔹 Who should attend? Anyone working with international students, postdocs, or scholars—this session will offer valuable insights no matter your role!
Don’t miss this chance to sharpen your skills, connect with colleagues, and enhance your ability to navigate tough conversations.