Lily is the Director of Advising, Compliance, IT and Operations at International Student and Scholar Services (ISSS). She has two decades work experience in International Education in Higher Education field. Her responsibilities include managing the ISSS office daily operations; supervising various functional teams - the advising team, the communications team, the frontline support team, and the IT team; advising international students and scholars and the campus community in immigration, travel, personal and cultural adjustment related matters; ensuring Student Exchange Visitor Information System (SEVIS) compliance; creating meaningful programming activities for students’ integration to Penn’s culture.
She believes that International Education is one of the most powerful tools for shaping our future world and building strong relations among people across the global. She has expertise and interest in various areas, including technology application, project management, strategic planning, talent development, crisis management, non immigrant regulation, and intercultural communication. She is bilingual in Chinese and English and has two master’s degrees in business and technology.
