Emergency Contact Information

The ISSS office is open from 10:00AM-12:30PM and 1:30-5:00PM ET, Monday through Friday. We are offline during weekends and University holidays.

Immediate Assistance

For emergencies requiring immediate assistance from the police, fire department, or medical personnel:

  • Dial 511 from an on-campus telephone

  • Dial 911 from an off-campus phone

Travel-Related Emergencies

If you travel without an I-20/DS-2019 or it is outdated, you may be issued a Form I-515A (with an I-94 valid for 30 days) by a CBP officer. If you do receive an I-515A, ISSS will contact you to meet with an ISSS advisor and necessary next steps.

For additional information on the necessary travel documents, please see our Travel Information page here.

After Normal Business Hours

In the event of a serious illness, injury, or death requiring assistance or support after normal business hours, contact:

Penn Division of Public Safety
4040 Chestnut Street
Philadelphia, Pennsylvania 19104
Phone: (215) 573-3333 or 511 (from any campus phone)

During Normal Business Hours

In the event of an immigration emergency during normal business hours, contact:

International Student and Scholar Services (ISSS)
University of Pennsylvania
3701 Chestnut St, Suite 1W
Philadelphia, Pennsylvania 19104-3199
Phone: (215) 898-4661
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