Emergency Contact Information

The ISSS office is open from 9:00AM-12:30PM and 1:30-5:00PM ET, Monday through Friday. Call the office at 215-898-4661 during business hours. We are offline during weekends and University holidays.

If you forgot to request a travel signature on your I-20/DS-2019 before your trip, please do not panic or be alarmed. You do NOT need to call Penn DPS or ISSS after business hours as you can still travel and re-enter the U.S. If you travel without an I-20/DS-2019 or it is outdated or not signed, you may be issued a Form I-515A (with an I-94 valid for 30 days) by a CBP officer. If you do receive an I-515A, ISSS will contact you to meet with an ISSS advisor and necessary next steps.

After Normal Business Hours

For emergencies related to travel or immigration after normal business hours, or in the event of a serious illness, injury or death requiring assistance:

Penn Division of Public Safety (DPS)
4040 Chestnut Street
Philadelphia, Pennsylvania 19104
Phone: (215) 573-3333 or 511 (from any campus phone)


Travel Related Emergencies: please call Penn DPS if you are:

  • refused or denied boarding
  • refused entry to the United States
  • detained by immigration authorities at the port of entry

For additional information on the necessary travel documents, please see our Travel Information page.


During Normal Business Hours

For emergencies related to travel or immigration during business hours, contact:

International Student and Scholar Services
3819 Chestnut Street, Suite 305
Philadelphia, Pennsylvania 19104
Phone: (215) 898-4661

*in addition to calling our office number above, we strongly suggest that you email your ISSS Advisor*


Other Immediate Assistance

For emergencies requiring immediate assistance from the police, fire department, or medical personnel:

  • Dial 511 from an on-campus telephone

  • Dial 911 from an off-campus phone