Register Individual Travel

Once your profile has been created you can forward your travel itinerary directly to MyTrips. That is it, your travel is registered!

There are 2 ways to register individual travel:

  1. An itinerary email can be forwarded from the traveler's Penn email address, or from a delegate on behalf of the traveler. 

  2. Travel can be manually entered directly into MyTrips. This can be useful for changes in travel details or reservations that cannot be forwarded.

Steps for both registration methods are below. This PDF One-sheet on how to register is also available for download. 

PLEASE NOTE: If you are traveling as part of a group trip, your group administrator will handle the trip registration. You can login to your MyTrips profile to view group trip details or add any additional travel information. 

Step 1: Receive an email confirmation with travel itinerary.*

Step 2: Forward that itinerary (without editing) TO: 
It's important to forward the itinerary from your UPenn email address

Step 3: You will receive two emails from ISOS. The first is to let you know the itinerary has been received. This will be followed by a second that your trip has been "successfully loaded."

Step 4: You are registered! 

*This system currently accepts flights, hotels, car rentals and bus reservations. If your itinerary is not successfully uploaded, please see the FAQs below. 

Step 1: Receive an email confirmation with a flight or hotel itinerary.

Step 2: Forward that itinerary (without editing) TO: the Traveler's UPenn email address AND
CC to: 

Step 3: You will receive two emails from ISOS. The first is to let you know the itinerary has been received. This will be followed by a second email, sent to you and your traveler, that the trip has been "successfully loaded."

Step 4: The traveler is registered! 

*This system currently accepts flights, hotels, car rentals and bus reservations. If your itinerary is not successfully uploaded, please see the FAQs below. 

Any trip can be added manually. Log into your MyTrips account. Click on the "Create New Trip" button. 

Mytrips create new trip button

On the Create New Trip page please enter the following information:Trip Info

  • Provide a trip name.

  • Indicate whether this trip is for academic credit.

  • Select primary purpose of the trip.

  • Provide a brief description of the trip (optional).

  • Select the Sponsoring Penn School or Center. This is the school/center responsible for organizing/funding the trip (this may or may not be your home school).

  • Indicate whether you are traveling as a student, faculty or staff.

Once this information is provided you can add the travel details:Trip Details

You can add a flight, accommodation, train or ground transportation. Not all of these tabs need to be completed. We ask that at minimum you provide information on your accommodation. In the event of an emergency, it is helpful to know where you are staying. This is not always the same location as the arrival airport included in your flight. 

Once a tab is selected the other tabs become inaccessible. You must click Save or Cancel to access the other travel tabs. 

Frequently Asked Questions
What if I booked a trip using my personal email?

If you booked travel through a personal email address you can do two things. First, you can forward this itinerary to your UPenn email address then forward to ISOS. Or you can add your personal email address to your profile on MyTrips. If your personal email address is in your MyTrips profile you can then forward any itinerary from that personal email account. 

What if my forwarded itinerary was unsuccessful?

There are ways that an email forward can be unsuccessful. Three of the main reasons are listed below:

  1. The forwarding email was NOT an itinerary confirmation. The system will only accept itinerary confirmations; it will not take receipts or correspondences. Make sure the email you forward contains itinerary details and confirmation number.

  2. The itinerary was submitted as a jpeg or png image of the confirmation. Images or screenshots of an itinerary will not be accepted. The original email confirmation must be forwarded unedited. 

  3. Though the system accepts itineraries from a large number of vendors, it does not accept them all. It currently accepts flights, hotels, car rentals and bus reservations, and the list of vendors and capabilities continues to expand. If your itinerary was not accepted but it contained itinerary details and a confirmation number, it may be a current vendor limitation to the system. Please contact us with the vendor and type of travel you forwarded, and we can confirm if it is supported. 

If you have any additional questions regarding your upload please contact us

What if my itinerary is a PDF attachment?

If the itinerary includes a PDF attachment, the attachment should be included when forwarding an itinerary. However, each individual itinerary should be forwarded (i.e. two attachments cannot be processed within the same email).

What if my itinerary has multiple travelers on it?

If your booking includes additional travelers the system will only register the first traveler listed. It is best to only forward itineraries that are for one single traveler. If you are on a group booking, and not the first traveler listed, you will have to manually enter your trip details in MyTrips. 

I logged into MyTrips and my travel isn't there!

The system may have caught a slight difference between the traveler information listed on the itinerary and the traveler information listed in the profile. This can cause a trip not show up in your profile. We are currently working closely with ISOS to fix this issue as soon as possible.

Please contact us if this happens to you. 

Can I register my domestic trip?

No. Trip registration only applies to international travel. The travel medical and security insurance is only available outside the US (but does include coverage in Puerto Rico). 

What if my travel plans have changed?

If your travel plans have changed, you can forward the latest confirmation email including the trip change. If the trip confirmation number has been kept the same by the vendor, then the trip change will be accepted. If the confirmation number has changed, then you will need to log into MyTrips to delete the old travel information. 

NOTE: Notification emails on changes to your trip, e.g. an email from an airline that your flight has been changed, cannot be forwarded. If your travel plans have changed and there is no updated itinerary confirmation email to accompany that change, you must log into MyTrips and manually adjust the trip information. 

What if my itinerary is not in English?

The system supports 28 different languages:

Bulgarian Catalan Chinese Czech
Danish Dutch English Estonian
Finnish French German Hebrew
Hungarian Indonesian Italian Japanese
Korean Norwegian Polish Portuguese
Romanian Russian Serbian Spanish
Swedish Turkish Ukrainian Vietnamese


PLEASE NOTE: It will not translate/convert any languages in the itinerary segments which are forwarded.  It will only parse out the necessary content based on what is provided in the itinerary.  For example, for a French language itinerary, the itinerary information will remain in French and not be converted into English.

What if my travel is cancelled?

Unfortunately, trip cancellations are not supported by forwarding feature. You will need to manually delete these trips by logging into your MyTrips account.

Can I register personal travel?

MyTrips is designated for Penn-affiliated travel only. Personal travel can be registered only if it occurs within your Penn-affiliated travel dates or 3 days before/after the Penn-affiliated trip.

What if my question is not listed?

Many questions can arise with a new system. If your question is not listed here, or if you need additional assistance, we are happy to help. 

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